CAIN CUSTOMS BROKERS

	Cain Custom Brokers, Inc. 1701 East Industrial P.O. Box 1809 Hidalgo, TX 78557 956-843-2294 · 956-843-2350(Fax) www.cain-customs.com


				Company Background Quality Statement Cain Customs Brokers is dedicated to furnishing the highest quality service to our customers. Cain Customs Brokers is in the leadership position by being committed to providing services of superior quality. To realize our commitment, Cain Customs Brokers has utilized documented programs in conformance with the ISO 9000 Standard Series to assure that our services comply with or exceed recognized industry standards and the specific requirements of our customers. The expressed quality policy of Cain Customs Brokers is to exceed customer expectations by continously improving the quality of our employees, processes and services. Our quality programs are founded on the beliefs that quality is the responsibility of every employee. That teamwork requires the commitment of each functional group. That management is responsible to provide motivation, freedom and authority to implement quality improvements at all levels within the organization. Services Cain Customs Brokers has provided quality service since 1958. Services provided by Cain Customs Brokers, Inc. include: Imported cargo clearance via Customs Automated Commercial System module; Export clearance via Customs Automated Export System; NAFTA consultation and compliance; Warehousing and distribution; and obtaining binding rulings from U.S. Customs. The warehouse inventory locator system allows instant access to customer's merchandise. The 78,000 square foot warehouse has dock space for 30 trailers. The use of a narrow-aisle rack system means there is plenty of space for materials. Flexible scheduling means there are people on hand to receive or ship goods with delays. Two-acre parking lot has short-term and long-term space available. Frame Relay communication with U.S. Customs provides instant access for Cargo Release, quota queries, Customs Administrative Messages, and more. Cain Customs Brokers employees receive training in the quality sytem, in the specific duties for their job as well as training in customer service.